Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at contact@univora.shop. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about returns at contact@univora.shop.

Damages and Problems Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the problem and resolve it.

Exceptions / Non-returnable items Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), personalized products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14 day cooling off period in the European Union Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

Refunds We will notify you once your return is received and inspected and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund.

If it has been more than 15 business days since we approved your return, please contact us at contact@univora.shop.

 

Address: 23 The Broadway, Woodford Green, London, England

+44-755-557-0385

E-mail: contact@univora.shop